You Need Actionable Data to Survive
Data is the lifeblood of a company in the 21st century. It’s essential for understanding customer behavior and anticipating their [...]
Competing with Marketplace Lenders
This morning I read a daily client post from a correspondent bank on the topic of competing with non-bank online [...]
Survival of the Fittest
The financial services industry is experiencing a period of rapid change driven by near-term events like the pandemic, overlaid on top of the longer-term digital transformation of the economy. The companies that manage to survive over the next few years will be the ones that are most successful in adapting to this new business environment.
COVID-19 Shredded Bank & Credit Union Plans. Here’s How To Reboot
As America keeps pushing to reopen, financial institutions must learn from their pandemic experience and figure out how to pick up the essentials of old strategic plans and stitch them to fresh ones for the 'new normal.'
But Our Customers are Different . . .
Bank executives and front line staff often defend their limited investments in digital technology based on the belief that their customer base prefers to transact business face-to-face in a physical office. In reality, the preferences of existing customers are likely much more diverse. And the new (and often younger) customers needed to sustain future growth are more likely to demand higher levels of digital engagement.