Not sure where to begin with AI? This guide lays out five practical projects—ranging from internal chatbots to cross-sell engines—that any bank can start exploring today. No massive budget or data science team required. Just smart steps toward better efficiency, insight, and customer service.
Data is the key to smarter decisions, better customer experiences, and long-term growth. But many banks still struggle with fragmented, hard-to-access information. This post breaks down the core benefits of a modern data warehouse—from integrating siloed systems and improving efficiency to enabling advanced analytics and supporting real-time business intelligence. If your institution hasn’t made data a strategic asset yet, now is the time.
Marketplace lenders are winning not on price, but on speed and simplicity. Many banks are responding with small tweaks and marginal improvements—but that won’t be enough. This post challenges financial institutions to rethink their back-office processes and customer experience from the ground up if they want to stay competitive in a digital-first lending landscape.
Charles Darwin’s principle of survival through adaptation applies just as much to businesses as it does to biology. This post explores how digital transformation has gone from a competitive edge to a survival requirement in banking. From the long arc of technological change to the sudden jolt of the pandemic, the message is clear: banks that fail to change may not be around for the next cycle.
COVID-19 disrupted every assumption banks made at the start of the year. Now is the time to pause, reflect, and reset. This post outlines a practical, three-step framework for reviewing your pandemic response, understanding how the world has changed, and redefining priorities for the months ahead—so your institution can emerge stronger, smarter, and more resilient.
Many community banks believe their older customer base isn’t interested in digital channels. But this assumption often stems from anecdotal perceptions—not actual data. In this post, we explore why a branch-centric mindset may be blinding institutions to growing digital demand, and how banks can use behavioral data to better understand customer needs and plan for future growth.
