The Physics of Business Decision-Making
Many companies struggle to reimagine their businesses in light of today’s competitive realities. A study of Newton's Laws of Motion can offer some insights into their challenges.
Strategic Plan Scorecard
The strategic plan needs to acknowledge the drivers of success in today’s world, and then define an optimal future direction from an array of different alternatives. This article provides a scorecard for assessing your company's strategic plan.
The Importance of a Strategic Budget
Does your company have a separate budget set aside for strategic projects? If not, it’s something you might want to [...]
Competing with Marketplace Lenders
This morning I read a daily client post from a correspondent bank on the topic of competing with non-bank online [...]
Musicians on the Titanic
In April of 1912, eight musicians boarded the RMS Titanic in Southhampton. Their job was to provide entertainment for the [...]
The Challenge of Long-term Employees
Is having a concentration of long-term employees at your company a strength or a weakness? I’ve posed that question to [...]
Survival of the Fittest
The financial services industry is experiencing a period of rapid change driven by near-term events like the pandemic, overlaid on top of the longer-term digital transformation of the economy. The companies that manage to survive over the next few years will be the ones that are most successful in adapting to this new business environment.
COVID-19 Shredded Bank & Credit Union Plans. Here’s How To Reboot
As America keeps pushing to reopen, financial institutions must learn from their pandemic experience and figure out how to pick up the essentials of old strategic plans and stitch them to fresh ones for the 'new normal.'
You Still Have a Chance to be a Player in the Personalization Game
It might seem like large banks and FinTechs have an insurmountable lead when it comes to providing customized offers to customers given their huge investments in customer analytics. That's not necessarily true, and institutions with much smaller budgets can still compete in the personalization space.
ROI on Digital Transformation Investments
Many traditional financial institutions are reluctant to pursue important digital transformation projects without first being able to demonstrate a positive expected return on investment. This is unrealistic for many transformation-related investments, and may jeopardize the company's long term survival.