Fintech struggles and opportunities . . . using personas to understand business (and consumer) needs . . . lessons from the experience of Southwest Airlines . . . niche-focused fintechs may pose the greatest threat . . . creating an innovation culture.
Fintech struggles present opportunities for banks . . . 'data democratization' . . . robotic greeters and other trends . . . ChatGPT is changing the world . . . big banks plan to introduce a digital wallet . . . Gen Z customers are different.
Success with customer acquisition starts with the onboarding process . . . digital transformation challenges are increasing . . . opportunities with embedded finance . . . banks are failing to meet customer experience expectations.
Keys to success with BaaS . . . trends in payments . . . creating quality customer experiences . . . the challenge of customer acquisition . . . still more 2023 predictions.
New payment methods pose threat to bank revenue . . . top priorities for 2023 . . . the OCC's strategic plan . . . Silvergate Capital falls on hard times.
A very quiet week . . .
New regulations on customer data sharing are coming . . . companies still struggling with digital transformation . . . ESG considerations for 2023 . . . real-time payments are increasingly valuable during recessionary times.
An interview with ChatGPT . . . use cases for real-time payments . . . focus groups generate useful insights . . . building long term customer relationships . . . being a 'life-centric' bank.
Will Twitter enter financial services? . . . the work of digital transformation is never done . . . customer engagement is more than promotions . . . PayPal is exploring new services . . . time to consider ATM-as-a-Service?
Customers still value a human element in their banking interactions . . . lessons from Elon Musk (of what to do and what not to do) . . . embedded banking is not just for large banks . . . and a discussion of embedded banking opportunities . . . sustainable lending is likely to become a significant market niche.